About Our ItemsAll items are secondary market items in new or vintage condition. All items are sold in as-is condition as collectibles for display. As with all secondary market items, the working condition is not guaranteed. Any items in sealed, original packaging cannot be tested to keep the collectible integrity of the piece. If you have any questions on the condition of an item, please let us know at info@collectpeanuts.com. We understand the difficulty of buying secondary market items online and want you to make the best decision possible.

PAYMENT

Our shop’s current payment methods are through Paypal, Amazon Payments and Stripe.

A Paypal account is not required to make a purchase. To make a payment without an account, only a credit card is needed. Your payment information is private and only available to Paypal. Learn more about Paypal…

SHIPPING & HANDLING

A confirmation e-mail will be sent within one business day of your order receipt. Packages generally ship within one week of order receipt. Please contact us immediately if you have any questions on your shipment date.

Domestic ShippingShipping and handling is calculated based on weight of the items ordered and your location. I send all packages via USPS Priority Mail with Delivery Confirmation. USPS Express shipping is available at an extra fee. Please note the shipper will require a signature on receipt of your Express package.

International ShippingAll international orders must be paid through Paypal in U.S. dollars. If the shipping address is unconfirmed, we do not guarantee the package’s arrival. Packages are shipped through USPS Global Priority. The buyer is responsible for any import fees or tax duties on the items. Please check with your local postal service for details on what fees you will be responsible for.

Mail Forwarding ServiceIf using a United States based mail forwarding service, the international order rules apply. We can only track the to the shipper and take no responsibility for what may happen to the package after initial delivery.

Insurance & Other Shipping OptionsInsurance is calculated into the price of shipping for fragile items and orders over $50. For additional shipping options, such as signature confirmation or other services, please contact us at info@collectpeanuts.com for a quote on additional fees.

Damage During ShipmentEvery shipment includes insurance. Entering into an online purchase is with three parties, not two. If the shipment is damaged, then the shipper is responsible for incurring the cost of the damage. All items are inspected before shipment to ensure that the item is still in the condition as described on the website. Items are packaged to make sure your item arrives in the expected condition and is compliant with USPS shipping standards.

If a package arrives with damaged goods, please let us know within one week of receipt and include photos of the item, the damage and the packaging. Keep all original packaging materials in case they are needed for a damage claim. If these terms are not met or your order is older than one month, you may not be eligible for a full refund. Insurance claims can take 20-50 days to complete. Refunds will not be made before the insurance claim has been completed. Refunds will not be given if a customer does not comply with the insurance claim process.

Missing PackageWhen your order is received, I will confirm the order and the shipping date by e-mail. Within 2-3 days of shipping, your package should arrive. If your package has not arrived within one week of shipment, please let us know! I will do what I can to help resolve the issue. Any issues not brought to our attention within one month of shipment may not be eligible for a full refund.

RETURN POLICY

All sales are final. If a return is made, the buyer is responsible for any shipping fees. Returns must be made within two weeks of the order being received. Original purchase price minus a 15% re-stocking fee will be refunded once the item is received in its original condition. If payment has cleared, the refund will be made through Paypal.

If an item is not in its original condition, i.e. out of its original packaging, it is not eligible for return. Unclaimed packages returned after sixty days are not eligible for a refund. Shipping and handling fees are non-refundable. All items are sold in as-is condition as collectibles for display. Working condition not guaranteed. If there is a problem with the product, we would be happy to discuss it. Please e-mail us at info@collectpeanuts.com.

PRIVACY POLICY

Your information is only used in sending your order. It will not be sold or used for any other purpose. Paypal, Amazon and Stripe handle all credit card information and should be consulted if you have a question or problem. No credit card information is available to CollectPeanuts.com.

SITE PROBLEMS

If you are on a page with no prices or add to cart buttons, you are in the Collection Showcase section of this site. Please visit our For Sale section to find products available for purchase. If you continue to have problems, please use the form below and reference the page you are trying to use.

CONTACT

Since this is a small, home-based hobby, the best way to contact me is through e-mail. Please use the form below or e-mail Caren at info@collectpeanuts.com.

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